Frequently Asked Questions - Radio City Music Hall

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Address

Radio City Music Hall is located in the heart of Rockefeller Center at:
1260 6th Avenue (Avenue of the Americas)
(Between W. 50th St. and W. 51st St.)
New York, NY 10020

Airports

The New York City metropolitan area is serviced by 3 major airports: LaGuardia (approximately 9 miles away), John F. Kennedy International (approximately 16 miles away), and Newark Liberty International (approximately 17 miles away). Radio City Music Hall is accessible by public transportation, car service, and taxi from all 3 airports.

Aisles

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management

For most events at Radio City Music Hall, alcoholic beverages are available for purchase. Radio City Music Hall staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. All guests under the age of 30 may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Radio City. Management reserves the right to refuse the sale of alcohol to any guest.

Animals

Radio City Music Hall has a strict policy towards animals on the premises and therefore does not allow animals or pets at Radio City under normal circumstances, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

Assistive Listening Devices

Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

ATMs

There are no ATMs available inside Radio City Music Hall, however, there are a number of local banks and businesses where you may withdraw cash. We do suggest that you visit an ATM prior to entering Radio City, as all exits are final.

Baby Change Facilities

Radio City Music Hall provides babychanging tables in all of our female and male restrooms throughout the facility. Baby change stations can be found in the following areas:

In the Grand Lounge area, there are two baby change tables in each of the female and male restrooms.
In the first, second, and third floor mezzanine levels female and male restrooms are equipped with one babychanging table in each respective lavatory.

Backstage Passes

Radio City Music Hall does not distribute backstage passes for any event.

Bag Searches

Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. MSG does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.

Binoculars

You are more than welcome to bring a pair of binoculars with you to Radio City Music Hall to enhance your overall experience.

Booster Seats

Radio City Music Hall does not provide Booster Seats at any performance.

Bottles and Containers

Outside food and beverages are not permitted in Radio City Music Hall at any time.

Box Office

The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. Please click here for Box Office hours.

Broken Seats

If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Relations Representative for further assistance.

Bus and Limousine Drop-Off

Please call the New York City Department of Transportation at 212-639-9675, for information. After drop-off, buses and limousines are not permitted to wait in the drop-off area. We suggest you communicate via cell phone with your driver for pick-up information.

Cameras

For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted in Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.

For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

Cancelled/Postponed Events

In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit the Event Profile, on the Radio City website, specific to the event you possess tickets to for more information.

Cheering for Children

See Garden of Dreams.

Children

For most events, all children who have reached their second birthday require a ticket to gain admittance to Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian's lap. Please note, that for certain children's events (such as Barney), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets. For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.

Christmas Across America

Christmas Across America is our touring production of the Christmas Spectacular. Every holiday season, Madison Square Garden Entertainment produces the Christmas Spectacular in different regions of the country, changing cities every couple of years.

Christmas Spectacular

You may purchase tickets in person at the Radio City Music Hall, Madison Square Garden or The Beacon Theatre Box Offices, through this website, by calling the Christmas Spectacular hotline at 866-858-0007 or by visiting a Ticketmaster Outlet.

The duration of the Christmas Spectacular is 90 minutes.

Coat Check

Radio City does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Code of Conduct*

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Radio City staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Concessions

If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee, and bottled water. At some events, popcorn, hot dogs and pretzels may also be available for purchase as well as beer, wine, and spirits. You may use your American Express, Visa, MasterCard, Diner's Club, and Discover Card at these food courts. Food and drink is allowed in the seating area, however, we ask that you be respectful of Radio City Music Hall and others sitting around you.

Damaged/Defective Merchandise

In the rare event that you purchased damaged or defective merchandise, please call 212-485-7149 for further assistance. We apologize for any inconvenience this may have caused you.

Directions

Location
Radio City Music Hall is located at 1260 Avenue of the Americas (Main Entrance at Avenue of the Americas and West 50th Street). Avenue of the Americas is also known as Sixth Avenue. By
Subway/Train
By Subway, please take the B, D, F or V train to 47th-50th/Rockefeller Center. You may also take the N or R to 49th Street. If you are arriving by commuter train to Grand Central, you can take the 7 train one stop west to 5th Avenue-Bryant Park and transfer to the uptown B, D, F, or V train. If you are arriving by commuter train to Penn Station, please walk one block east to 34th Street and Avenue of the Americas to access the uptown B, D, F, or V trains. If you are arriving from New Jersey by PATH, please take the PATH to 33rd Street in Manhattan and connect to the uptown B, D, F, or V.
By Bus
By Bus, you may take the M5, M6, M7 or M27/M50 to Rockefeller Center.

Disabled Services

Disabled Services Tickets
Radio City Music Hall provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6115, any weekday from 9:30 a.m. to 4:30 p.m. Guests in need of disabled accommodations may also purchase tickets through TicketMaster (by calling 866-858-0007 or through Ticketmaster.com).
Companion Tickets
At a minimum, based upon availability, you will be permitted to purchase tickets for you and one guest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our wheelchair sections.
Ticket Refunds
Tickets for events at Radio City Music Hall are sold on a non-refundable and non-exchangeable basis, however, if you are unable to attend an event, please contact the Disabled Services department prior to the event taking place for further instructions.
Wheelchairs
For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at Radio City Music Hall, please ask a Guest Relations staff member for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
Elevators
A bank of four elevators is located on the left side at the North end of the Grand Foyer. These elevators will take you up to the First, Second, and Third Mezzanine levels and down to the Grand Lounge. Our staff is available to assist you, whenever possible.
Seat Relocation
If you are a wheelchair user and obtain non-accessible tickets, please call the Disabled Services department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
Temporary Disabilities
If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Disabled Services department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

Donations

To Charitable Organizations from Radio City
To request a donation from Radio City Music Hall, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423.
To Radio City from Companies, Groups, and Individuals
If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to our Garden of Dreams Foundation. Your donated tickets are 100% tax deductible. Please send your tickets in a traceable manner to Garden of Dreams Foundation, Madison Square Garden Entertainment, 2 Penn Plaza, New York, NY 10121. Please also include your name, address, and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than 2 business days prior to the event. For more information, please call the Garden of Dreams hotline at 212-465-4170.

Door Opening Times

Doors for events at Radio City Music Hall open one hour prior to event start time.

Dress Code

Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgement when dressing for an event.

Drop-Off & Pick-Up Point

We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

Easter Show

Radio City Music Hall no longer produces the Spring Spectacular. Radio City last produced the Spring Spectacular, which featured the Easter Pageant, in the spring of 1997.

Emergency Contact Numbers

The best way to be contacted during an emergency is to set your beeper or cell phone to vibrate. The emergency contact telephone number during events is our Security Office at 212-485-7200. Please be sure to leave your seat location information with your babysitter, as Radio City Music Hall will not page ticketholders during an event.

Employee Recognition

Radio City Music Hall is proud of its commitment to customer service and we are pleased when we hear of employees who perform their duties in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at feedbackradiocity@thegarden.com.

Employment Opportunities

To find out about employment opportunities at Radio City Music Hall, please call 212-465-6335.

Facility Surcharge

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($4.50) is included in the price of each ticket. Any ticket with a face value above $15.00 is subject to a facility surcharge.

Family Restrooms

Please see a Guest Relations Supervisor for directions and access to our family restroom inside Radio City Music Hall.

First Aid

Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in the Music Hall for assistance.

Flash Photography

Photography inside the Music Hall is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

Food and Beverage

Outside food and beverage is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours, prior to your event.

Garden of Dreams

We are proud to announce that the Cheering for Children Foundation has a new name and expanded focus. Under the name, "Garden of Dreams", the 501 C 3 non-profit charity will partner with all areas of Madison Square Garden to make dreams come true for kids in crisis, including children facing illness, homelessness, abuse, foster situations, hunger and tragedy. For more information on Garden of Dreams, please call (212) 465-4170 or click on title. (gardenofdreamsfoundation.org)

To request a donation from Madison Square Garden, please fax your request on your organization's letterhead to our Community Relations department at 212-465-4423.

Gift Certificates

A Radio City Music Hall gift certificate is a great gift for family, friends, and co-workers. You may purchase a gift certificate in person at the Radio City Box Office only. These gift certificates are valid for one year from the date of purchase and may be redeemed in person at the Radio City Music Hall Box Office for tickets only. Please note, you cannot redeem Radio City gift certificates through TicketMaster.

Group Information and Reservations

For group tickets (generally 15+) and information please call our Group Sales department at 212-465-6100 or e-mail us at groupsales@thegarden.com.

Guest Services

Radio City Music Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Relations Representative.

History of Radio City Music Hall

Radio City Music Hall opened its doors on December 27, 1932 and has been visited by over 300 million visitors from around the world. Radio City is a major tourist attraction in New York City, and was granted official landmark status in 1978. In 1999, Radio City underwent its most extensive restoration project since its opening. It took over $70 million dollars, but when the restoration was finished, all the seats, carpeting, and wallpaper had been replaced, murals restored and technical elements enhanced. The restoration brought back the ambiance of the 1930's along with the integration of today's technology.

To learn more about the fascinating history of Radio City Music Hall-The Showplace of the Nation, please visit our History page.

Hotels

Please click here for information on hotels in the vicinity of Radio City Music Hall.

Inclement Weather

Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as on our main information telephone line at 212-247-4777. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.

Lost and Found

Please contact our Security Office at 212-485-7200 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.

Lost Children

If you are to become separated from your child during an event, please seek the nearest Usher, Security Officer or Guest Relations Representative for assistance. It always helps if your child has his or her seat location information with them.

Lost Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 866-858-0007.

Media Access

Media credentials can be requested by calling the particular artist's publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered.

Meeting Family & Friends

Due to a large amount of pedestrian traffic prior to events at Radio City Music Hall, we suggest you meet your party across 6th Avenue in the plaza in front of the Time & Life building between West 50th and West 51st Streets. Another good spot is on the west side of 6th Avenue between West 50th and West 49th Streets, near the fountain.

Merchandise

Radio City Music Hall has many points of sale from which you may purchase merchandise at an event. In addition to purchasing merchandise at an event, you may also visit our Avenue Store (located next to the main entrance at 1260 Avenue of the Americas). You may use your American Express, Visa, Diners Club, Discover Card, or MasterCard at the Avenue Store. You do not need a ticket for a specific event in order to stop by and shop at the Avenue Store. Store hours are Monday through Saturday 10:00 a.m.-6:00 p.m. and on Sunday from 11:00 a.m.-6:00 p.m. You can also visit our online store.

Messages

Unfortunately, due to the overwhelming number of requests that Radio City Music Hall receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.

MSG Insider Email Newsletter

MSG Insider is our free newsletter, in which we e-mail you upcoming event information, exclusive ticket pre-sales and discounts for select shows, private contests, transportation and restaurant offers and so much more! To learn more about MSG Insider and to sign up, please click here.

Parking

Radio City Music Hall has no affiliation with nor do we endorse any local parking garages.

Phone Numbers

Information	212-247-4777
Avenue Store	212-485-7141
Disabled Services	212-465-6115
Lost and Found	212-485-7200
Group Sales	212-465-6100
Guest Relations	212-465-6225
TicketMaster Radio City Music Hall Hotline	866-858-0007
	212-307-7171
	631-888-9000
	203-744-8100
	201-507-8900
	845-454-3388

Pit Seating

For some events, we do have seating in what would otherwise be the Orchestra Pit. Pit Seating extends from Seat 301 to Seat 514, in front of Orchestra Row AA. For example, Pit Rows AAA-CCC, Seats 1-7 are in front of Orchestra Row AA, Seats 301-314. Pit Rows AAA-DDD, Seats 9-18 are in front of Orchestra Row BB, Seats 401-413. Pit Rows AAA-CCC, Seats 20-26 are in front of Orchestra Row AA, Seats 501-513.

Pre-Sale Information

For some events at Radio City Music Hall, promoters may decide to set up special pre-sales, which MSG Insider members may participate in. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales a special code is required. For events where a promoter has arranged for MSG Insider members to participate in a pre-sale, MSG Insider members will be notified of the guidelines of the pre-sale via e-mail. The promoter of the event determines whether a pre-sale takes place and who may participate. Click here to sign up for MSG Insider.

Private Tours

For information regarding private Stage Door Tours, please contact our Group Sales Department at 212-465-6100.

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. Radio City Music Hall may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from Radio City Music Hall are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses. You may bring in a disposable or 35mm camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Promotional Codes

When ordering tickets online through www.ticketmaster.com, enter your promotion code in the box labeled, "Promotions and Special Offers."

Questions/Concerns

If you have any questions or concerns before or after an event, please call our Guest Relations Department at 212-465-6225. If you have questions or concerns during the event, please seek the nearest Usher, Security Officer, or Guest Relations Representative.

Re-Entry

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

Recording Devices

For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted into the Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.

For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

Refunds & Exchanges

Radio City Music Hall has a no refund, no exchange policy on tickets for all events.

Renting Radio City Music Hall

Radio City Music Hall, the Showplace of the Nation, is the perfect place to host your next event. For more information on hosting your event or party at one of our facilities, please call 212-465-6106 or email Jennifer Bretschneider.

Restaurants

Radio City Music Hall, located at 1260 Avenue of the Americas, has a variety of restaurants and eateries in the area. Local businesses include: Lundy's, Citarella, Heartland Brewery, Del Frisco's Double Eagle Steakhouse, Sea Grill Rockefeller Center, Morrell Wine Bar & Café, Ben Benson's, Judson Grill, Cite, Tuscan Square, Connelly Bar & Restaurant, Rock Center Café, Rainbow Room, Mars 2112, Burger Heaven, PJ Moran's, Planet Hollywood and Jekyll & Hyde. For more information on these restaurants or to search for others, we suggest you visit www.metronewyork.com. Radio City Music Hall is located in the Midtown West neighborhood.

Restrooms

With the exception of the Orchestra level, Radio City Music Hall has male and female restrooms on every level including the Grand Lounge level.

Rockettes

The Rockettes generally only appear at Radio City Music Hall during the Christmas Spectacular, however, it is not uncommon to see them make some public appearances throughout the year.

Rockette Experience
The Rockette Experience is a 3 hour workshop taught by a Rockette where you will learn choreography from the Rockette repertoire, go through a mock audition and have a Q&A session with the Rockette instructor. To register by phone, call 212-631-4354 or go online at www.rocketteexperience.com. The Rockette Experience is also available in select cities nationwide.
Rockette Summer Intensive
The Rockette Summer Intensive is a weeklong summer training program, available in select cities nationwide, which allows dancers to train with Radio City Rockettes as well as a Rockettes Director/Choreographer. The program consists of daily six-hour classes emphasizing Rockette jazz, tap, formations, and kick line. For further information call 212-631-4330.

Stage Door Tour
Another great way of meeting a Rockette is by taking our Stage Door Tour of Radio City Music Hall. The Stage Door Tour is a one hour walking tour of the facility, that concludes with the opportunity to meet one of our world famous Rockettes. For more information on a Radio City Music Hall tour, please call 212-465-6100, during normal business hours.

Schedule of Events

Radio City Music Hall updates our Event Calendar as soon as events are confirmed. Please visit our current Event Calendar.

Seating Capacity

For most events, the seating capacity is approximately 6,000, however, this capacity does change depending on the scaling of the event.

Seating Chart

You may access our detailed seating chart by visiting our seating chart page.

Security (See Prohibited Items)

Radio City Music Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a Guest Relations staff member, Usher, or Security Officer.

Signs and Banners

Signs and banners are not permitted into Radio City at any time.

Smoking

In compliance with New York City regulations, there is no smoking permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and Radio City does not allow for smoking passes.

Sporting Events at Radio City Music Hall

January 15, 2000 marked a historic moment at Radio City Music Hall, when Roy Jones Jr. defeated David Telesco in front of a sold-out Radio City Music Hall as well as a worldwide television audience. This marked the first time that a sporting event was held in the Music Hall. On July 24, 2004, the WNBA's New York Liberty became the first professional sports team to play in the landmark building when they hosted the Detroit Shock. The Liberty, who call Madison Square Garden their home, played 6 games at the Music Hall while The Garden prepared for the Republican National Convention.

Spring Spectacular

Radio City Music Hall no longer produces the Spring Spectacular. Radio City last produced the Spring Spectacular, which featured the Easter Pageant, in the spring of 1997.

Sponsorship/Advertising Opportunities

To learn more about advertising opportunities at Radio City Music Hall, please contact our Advertising Sales department at 212.465.6283.

Stage Door Tour

The Radio City "Stage Door Tour" is a one hour, walking tour of the interior of Radio City Music Hall that departs from the Music Hall lobby. Radio City Music Hall is located in the heart of Rockefeller Center at 1260 Avenue of the Americas - 6th Ave and 50th Street. Tickets are sold (at the Box Office and through Ticketmaster) on a first come, first serve basis, depending on availability.
Tour Prices:
$18.50 for Adults
$15 for Seniors (62+)
$10 for children 12 years and younger
The Stage Door Tour is a fascinating excursion behind the scenes of Radio City Music Hall. Located in the heart of Rockefeller Center, the Music Hall holds countless stories and secrets within its beautifully restored art-deco interior. Learn about the legendary events and shows that have taken place on the Great Stage and admire the vast Radio City art collection. Plus meet one of our world-famous Radio City Rockettes!
This one hour walking tour departs from the Main Lobby on 6th Avenue and 50th Street. Day-of tickets can be purchased in person at the Avenue Store, located on 6th Avenue between 50th & 51st Street. Advanced tickets can be purchased at www.stagedoortour.com.
The Stage Door Tour is also an ideal way to take your large group to see the inner workings of Radio City Music Hall. For more information on special group rates, please call 212-465-6080.
Tour content and prices are subject to change without notice. Please note that if you take a tour during an event, tours may operate with limited access to the auditorium and Hydraulic System.

Standing

During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Strollers

Radio City Music Hall does provide a free stroller check for all patrons; however, the Radio City is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with a Guest Relations staff member upon your arrival.

Telephones

Pay telephones are available for the general public in the Grand Lounge of Radio City Music Hall.

Temperature

For most events, the average temperature inside Radio City Music Hall ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance.

Temporary Disabilities

If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Disabled Services department at 212-465-6115, Monday through Friday from 9:30 a.m-4:30 p.m. and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

The Rockette Experience

The Rockette Experience is a 3 hour workshop taught by a Rockette where you will learn choreography from the Rockette repertoire, go through a mock audition and have a Q&A session with the Rockette instructor. To register by phone, call 212-631-4354 or go online at www.rocketteexperience.com. The Rockette Experience is also available in select cities nationwide.

The Rockette Summer Intensive

The Rockette Summer Intensive is a weeklong summer training program, available in select cities nationwide, which allows dancers to train with Radio City Rockettes as well as a Rockettes Director/Choreographer. The program consists of daily six-hour classes emphasizing Rockette jazz, tap, formations, and kick line. For further information call 212-631-4330.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Radio City Music Hall staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.

TicketMaster Charges

Please understand that a facility surcharge is included in the ticket price, regardless of your point of purchase. Please be aware that the TicketMaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through TicketMaster. If you choose to use TicketMaster's phone or Internet service, you will be assessed a facility surcharge, a convenience and shipping charge. If you choose to utilize a TicketMaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid TicketMaster charges only by purchasing tickets in person at our Box Office.

TicketMaster Phone Numbers

866-858-0007	866-858-0008	866-858-0009
631-888-9000	203-744-8100	201-507-8900
845-454-3388	860-525-4500	609-520-8383

Tickets

Purchasing Tickets
Tickets for events at Radio City Music Hall may be purchased at the following authorized points of purchase: in person at our Box Office or at the Madison Square Garden or The Beacon Theatre Box Office, online through this website (which will link you to Ticketmaster), at a Ticketmaster Outlet or by calling Ticketmaster at 866-858-0007. Tickets purchased through Ticketmaster are subject to Ticketmaster service fees in addition to the cost of the ticket. These sources are the only authorized ticket-selling agents of the Music Hall. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Radio City Music Hall. If you would like to purchase tickets on the day that the event is taking place, you may only do so directly in person at the Radio City Box Office. Please note, tickets for concerts are not sold at the Beacon Theatre, Radio City or MSG Box Office on the first day of sale.
Accepted forms of payment
Cash, American Express, Visa, MasterCard, Discover and Diner's Club are all acceptable forms of payment at our Box Office. We do not accept checks or money orders.
Disabled Services
Radio City Music Hall provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6115, any weekday from 9:30 a.m. to 4:30 p.m. Guests in need of disabled accommodations may also purchase tickets through Ticketmaster (by calling 866-858-0007 or through ticketmaster.com).
Christmas Spectacular
You may purchase tickets in person at the Radio City Music Hall, Madison Square Garden or The Beacon Theatre Box Offices, through this website, by calling the Christmas Spectacular hotline at 866-858-0007 or by visiting a Ticketmaster Outlet.
Children
For most events, all children who have reached their second birthday require a ticket to gain admittance to Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian's lap. Please note, that for certain children's events (such as Barney), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets. For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.
Lost Tickets
If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 866-858-0007.
Pit Seating
For some events, we do have seating in what would otherwise be the Orchestra Pit. Pit Seating extends from Seat 301 to Seat 514, in front of Orchestra Row AA. Pit Rows AAA-CCC, Seats 1-7 are in front of Orchestra Row AA, Seats 301-314. Pit Rows AAA-DDD, Seats 9-18 are in front of Orchestra Row BB, Seats 401-413. Pit Rows AAA-CCC, Seats 20-26 are in front of Orchestra Row AA, Seats 501-513.
Obstructed View Tickets
Tickets marked "Obstructed View" indicate your view of the event may be less then the norm. Please understand that it is possible that you may have a completely blocked view of the stage.

Tours

See Stage Door Tour

Tree Lighting Ceremony

Please understand that the Rockefeller Center Christmas Tree is property of, and operated under the jurisdiction of, Rockefeller Center and is independent of Radio City Music Hall. This year's tree lighting ceremony is tentatively scheduled to take place on December 3, 2008. For more information, we suggest you visit www.rockefellercenter.com

Upcoming Events Calendar

We update our Upcoming Events Calendar daily the moment we receive confirmation that an event is taking place at Radio City Music Hall. The best way to obtain upcoming event information is by signing up for our MSG Insider Newsletter, which is free. We will e-mail you upcoming event information, based upon your preferences, so you will not miss out on all the excitement at Radio City! Click here to sign up for MSG Insider.

Water Fountains

Water fountains are located on the 1st, 2nd and 3rd Mezzanine levels in the back promenade near Aisles C and F, as well as in the Grand Lounge.

Wheelchairs for Transportation

Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.

For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.

Will Call

The Will Call window is located at Windows #7 and 8 and, at times, at adjacent windows in the Box Office. If you are picking up tickets at Will Call, please bring valid photo ID, the credit card used to purchase the tickets with and your confirmation number. Please be aware that the Will Call window generally closes 1/2 hour after the event start time.

Radio City Music Hall does not accept tickets dropped off at our Will Call window. The Will Call window is for patrons who have ordered tickets through TicketMaster or have House Seats arranged directly through the Music Hall.

Code of Conduct

Guests shall be respectful of others around them.
Guests shall avoid blocking the view of other guests.
During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests.
Guests shall not interfere with the event or the performers in any way.
Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
Guests shall adhere to the instructions and directions of arena staff.
Guests shall not stand on seats or any other building structure.
Guests shall not block the aisles.
Guests shall not occupy a seat or remain in an area for which they do not possess a valid ticket and shall provide their ticket upon request.
As required by the City of New York, guests shall not smoke anywhere in our facilities.
Guests who consume alcoholic beverages shall do so in a responsible manner.
Guests are encouraged to report inappropriate or offensive behavior to an Usher, Security Officer or Guest Relations Representative.
Guests shall comply with requests from Radio City Music Hall staff regarding arena operational and emergency procedures.

The Radio City Music Hall staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.