Radio City Music Hall is located in the heart of Rockefeller Center at:
1260 6th Avenue (Avenue of the Americas)
(Between W. 50th St. and W. 51st St.)
New York, NY 10020
The New York City metropolitan area is serviced by 3 major airports: LaGuardia (approximately 9 miles away), John F. Kennedy International (approximately 16 miles away), and Newark Liberty International (approximately 17 miles away). Radio City Music Hall is accessible by public transportation, car service, and taxi from all 3 airports.
For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.
For most events at Radio City Music Hall, alcoholic beverages are available for purchase. Radio City Music Hall staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside Radio City. Management reserves the right to refuse the sale of alcohol to any guest.
Please be aware that it is the policy of The Madison Square Garden Company to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Madison Square Garden, Radio City Music Hall, The Beacon Theatre or The Chicago Theatre.
Pursuant to applicable State law , we accept only the following forms of identification:
• A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada (except Canadian ID other than a valid passport will not be accepted at the Chicago Theatre)
• A valid passport
• A valid U.S. military ID
Service animals are permitted at Radio City Music Hall. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
If you are an individual bringing a service animal, we strongly recommend that you contact Radio City Music Hall’s Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access. Please click here to request your Animal Access Card.
If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact Radio City Music Hall’s Disabled Services Department at 212-465-6034.
Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder. While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting. Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle. A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.
If you are an individual seeking to bring an emotional support animal, you must contact Radio City Music Hall’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event. Please click here to request your Animal Access Card.
To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability. That letter must include the following:
Verification of the document will include Radio City Music Hall’s Disabled Services Department contacting your mental health care professional to authenticate the documentation. If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.
Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.
Chase has the most branches and ATM locations in NYC including ATMs within the historic Radio City Music Hall so our customers have fee-free access to their money. Chase, Proud Presenting Partner of the Radio City Christmas Spectacular & Radio City Music Hall Concert Series.
Radio City Music Hall provides baby changing tables in all of our female and male restrooms throughout the facility. Baby change stations can be found in the following areas:
Radio City Music Hall does not distribute backstage passes for any event.
Radio City Music Hall asks all guests to arrive early and travel light. All persons and bags are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags are prohibited. RCMH does not provide an area to check bags, coats or any other personal belongings. We are not responsible for any property that is lost, stolen, or damaged.
You are more than welcome to bring a pair of binoculars with you to Radio City Music Hall to enhance your overall experience.
Radio City Music Hall does not provide Booster Seats at any performance.
Outside food and beverages, including water, are not permitted in Radio City Music Hall at any time.
The Radio City Music Hall Box Office is located in the main lobby of the Music Hall; the main entrance is on 6th Avenue at the corner of 50th Street. Please click here for Box Office hours.
If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Relations Representative for further assistance.
Please call the New York City Department of Transportation at 212-639-9675, for information. After drop-off, buses and limousines are not permitted to wait in the drop-off area. We suggest you communicate via cell phone with your driver for pick-up information.
For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted in Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited.This policy will be strictly enforced.
For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.
In the rare event that a Radio City Music Hall event is postponed or cancelled, please visit the Event Profile, on the Radio City website, specific to the event you possess tickets to for more information.
For most events, all children who have reached their second birthday require a ticket to gain admittance to Radio City Music Hall. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian's lap. Please note, that for certain children's events (such as Yo Gabba Gabba), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets. For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.
Christmas Across America is our touring production of the Christmas Spectacular. Every holiday season, Madison Square Garden Entertainment produces the Christmas Spectacular in different regions of the country, changing cities every couple of years.
You may purchase tickets in person at the Radio City Music Hall, Madison Square Garden or The Beacon Theatre Box Offices, through this website, by calling the Christmas Spectacular hotline at 866-858-0007 or by visiting a Ticketmaster Outlet.
The duration of the Christmas Spectacular is 90 minutes.
Radio City does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.
We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Radio City staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.
If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee, and bottled water. At some events, popcorn, hot dogs and pretzels may also be available for purchase as well as beer, wine, and spirits. You may use your American Express, Visa, MasterCard, Diner's Club, and Discover Card at these food courts. Food and drink is allowed in the seating area, however, we ask that you be respectful of Radio City Music Hall and others sitting around you.
In the rare event that you purchased damaged or defective merchandise, please call 212-465-6225 for further assistance. We apologize for any inconvenience this may have caused you.
Doors for events at Radio City Music Hall open one hour prior to event start time.
Unless otherwise noted, Radio City Music Hall does not have a formal dress code. We do ask, however, that you use your best personal judgment when dressing for an event.
We suggest that you drop your party off and pick them up on West 50th Street between 5th and 6th Avenues. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.
The New York Spring SpectacularTM presented by Chase, starring the Rockettes opens at Radio City Music Hall March 2015. Created by an unprecedented Tony and Drama Desk Award-winning team for Radio City Music Hall, this new show is inspired by the magic of New York in the spring. It’s a dazzling musical celebration about the energy, places, people, passion and promise that make this city spectacular. This limited seven-week engagement begins previews Thursday, March 12, 2015, opens on Thursday, March 26 and runs through Sunday, May 3, 2015. Click here for ticket information and the latest news.
The best way to be contacted during an emergency is to set your cell phone to vibrate. The emergency contact telephone number during events is our Security Office at 212-485-7200. Please be sure to leave your seat location information with your babysitter, as Radio City Music Hall will not page ticketholders during an event.
Radio City Music Hall is proud of its commitment to customer service and we are pleased when we hear of employees who perform their duties in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at email@example.com.
A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge is included in the price of each ticket. Any ticket with an original face value (if discounts apply) above $15.00 is subject to a facility surcharge.
Please see a Guest Relations Supervisor for directions and access to our family restroom inside Radio City Music Hall.
Medical staff is available at every event for medical emergencies. The Medical Office is located on the lower level in the Grand Lounge near the bank of elevators. You may also speak to a member of our Guest Relations staff in the Music Hall for assistance.
Photography inside the Music Hall is prohibited at all times. Flash photography is not only distracting to the performers, and to animals, but to your fellow patrons as well.
Outside food and beverage, including water, is prohibited from Radio City Music Hall, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours, prior to your event.
There are no gift certificates available.
For group tickets (generally 9+) and information please call our Group Sales department at 212-465-6080 or e-mail us at firstname.lastname@example.org.
Radio City Music Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Relations Representative.
Radio City Music Hall opened its doors on December 27, 1932 and has been visited by over 300 million visitors from around the world. Radio City is a major tourist attraction in New York City, and was granted official landmark status in 1978. In 1999, Radio City underwent its most extensive restoration project since its opening. It took over $70 million dollars, but when the restoration was finished, all the seats, carpeting, and wallpaper had been replaced, murals restored and technical elements enhanced. The restoration brought back the ambiance of the 1930's along with the integration of today's technology.
To learn more about the fascinating history of Radio City Music Hall-The Showplace of the Nation, please visit our History page.
Please click here for information on hotels in the vicinity of Radio City Music Hall.
Radio City Music Hall rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as on our main information telephone line at 212-247-4777. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.
Please contact our Security Office at 212-485-7200 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.
If you are to become separated from your child during an event, please seek the nearest Usher, Security Officer or Guest Relations Representative for assistance. It always helps if your child has his or her seat location information with them.
If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through Ticketmaster Phone or Ticketmaster Online, please call Ticketmaster Customer Service at 866-858-0007.
Media credentials can be requested by calling the particular artist's publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered.
Due to a large amount of pedestrian traffic prior to events at Radio City Music Hall, we suggest you meet your party across 6th Avenue in the plaza in front of the Time & Life building between West 50th and West 51st Streets. Another good spot is on the west side of 6th Avenue between West 50th and West 49th Streets, near the fountain.
Radio City Music Hall has many points of sale from which you may purchase merchandise at an event. In addition to purchasing merchandise at an event, you may also visit our Radio City Sweets & Gifts (located next to the main entrance at 1260 Avenue of the Americas). You may use your American Express, Visa, Diners Club, Discover Card, or MasterCard at the Radio City Sweets & Gifts. You do not need a ticket for a specific event in order to stop by and shop at the Radio City Sweets & Gifts. Store hours are Monday through Saturday 10:00 a.m.-6:00 p.m. and on Sunday from 11:00 a.m.-6:00 p.m. You can also visit our online store.
Unfortunately, due to the overwhelming number of requests that Radio City Music Hall receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.
The New York Spring SpectacularTM presented by Chase, starring the Rockettes debuted at Radio City Music Hall for the first time in March and ran through May of this year. Created by an unprecedented Tony and Drama Desk Award-winning team for Radio City Music Hall, this new show was inspired by the magic of New York in the spring. It’s a dazzling musical celebration about the energy, places, people, passion and promise that make this city spectacular. Click here for ticket information and the latest news about the 2016 schedule.
Radio City Music Hall has no affiliation with nor do we endorse any local parking garages.
|Lost and Found||212-485-7200|
|Radio City Sweets & Gifts||212-485-7141|
Ticketmaster Radio City Music Hall Hotline
For some events, we do have seating in what would otherwise be the Orchestra Pit. Pit Seating extends from Seat 301 to Seat 514, in front of Orchestra Row AA. For example, Pit Rows AAA-CCC, Seats 1-7 are in front of Orchestra Row AA, Seats 301-314. Pit Rows AAA-DDD, Seats 9-18 are in front of Orchestra Row BB, Seats 401-413. Pit Rows AAA-CCC, Seats 20-26 are in front of Orchestra Row AA, Seats 501-513.
For some events at Radio City Music Hall, promoters may decide to set up special pre-sales, which Radio City Insider members may participate in. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales a special code is required. For events where a promoter has arranged for Radio City Insider members to participate in a pre-sale, Radio City Insider members will be notified of the guidelines of the pre-sale via e-mail. The promoter of the event determines whether a pre-sale takes place and who may participate. Click here to sign up for Radio City Insider.
For information regarding private Stage Door Tours, please contact our Group Sales Department at 212-465-6100.
We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. Radio City Music Hall may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from Radio City Music Hall are: weapons, laser pens, signs, banners, oversized bags, outside food and beverage, including water, cans, bottles, alcohol, drugs, video cameras, monopods, tripods, audio recording devices and SLR cameras with telephoto or zoom lenses. You may bring in a disposable, 35mm or digital point and shoot camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.
When ordering tickets online through www.ticketmaster.com, enter your promotion code in the box labeled, "Got an Offer Code?."
If you have any questions or concerns before or after an event, please call our Guest Relations department at 212-465-6225 or you may send an email to email@example.com. If you have questions or concerns during the event, please seek the nearest Usher, Security Officer, or Guest Relations Representative.
Radio City Insider is our free newsletter, in which we e-mail you upcoming event information, exclusive ticket pre-sales and discounts for select shows, private contests, transportation and restaurant offers and so much more! To learn more about Radio City Insider and to sign up, please click here.
All exits are final. Guests are not permitted to leave an event and then re-enter the same event. In compliance with New York City regulations, there is no smoking permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, Radio City does not allow smoking passes.
For the Christmas Spectacular and other family events, 35mm and digital cameras will be permitted into the Radio City Music Hall, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers and animals, but your fellow patrons as well. SLR cameras with telephoto/zoom lenses and video cameras/recorders are strictly prohibited. This policy will be strictly enforced.
For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.
Radio City Music Hall has a no refund, no exchange policy on tickets for all events.
Radio City Music Hall, the Showplace of the Nation, is the perfect place to host your next event. For more information on hosting your event or party at one of our facilities, please call 212-465-6106 or email Jennifer Bretschneider.
Radio City Music Hall, located at 1260 Avenue of the Americas, has a variety of restaurants and eateries in the area. Local businesses include: Citarella, Heartland Brewery, Del Frisco's Double Eagle Steakhouse, Sea Grill Rockefeller Center, Morrell Wine Bar & Café, Connelly Bar & Restaurant, Rock Center Café, Burger Heaven, PJ Moran's, and Jekyll & Hyde. For more information on these restaurants or to search for others, we suggest you visit www.metronewyork.com. Radio City Music Hall is located in the Midtown West neighborhood.
With the exception of the Orchestra level, Radio City Music Hall has male and female restrooms on every level including the Grand Lounge level.
The Rockettes generally only appear at Radio City Music Hall during the Christmas Spectacular, however, it is not uncommon to see them make some public appearances throughout the year.
Radio City Music Hall updates our Event Calendar as soon as events are confirmed. Please visit our current Event Calendar.
For most events, the seating capacity is approximately 6,000, however, this capacity does change depending on the scaling of the event.
You may access our detailed seating chart by visiting our seating chart page. Seating Chart
Radio City Music Hall is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a Guest Relations staff member, Usher, or Security Officer.
Signs and banners are not permitted into Radio City at any time.
In compliance with New York City regulations, there is no smoking, including Electronic Cigarettes, permitted anywhere in Radio City Music Hall. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and Radio City does not allow for smoking passes.
January 15, 2000 marked a historic moment at Radio City Music Hall, when Roy Jones Jr. defeated David Telesco in front of a sold-out Radio City Music Hall as well as a worldwide television audience. This marked the first time that a sporting event was held in the Music Hall. On July 24, 2004, the WNBA's New York Liberty became the first professional sports team to play in the landmark building when they hosted the Detroit Shock. The Liberty, who call Madison Square Garden their home, played 6 games at the Music Hall while The Garden prepared for the Republican National Convention.
To learn more about advertising opportunities at Radio City Music Hall, please contact our Advertising Sales department at 212-465-6283.
The Radio City Stage Door TourTM is a one-hour walking tour led by enthusiastic and expertly trained tour guides which gives visitors a fascinating look behind the scenes of Radio City Music Hall®, the Showplace of the Nation. Guests will explore the beautiful art-deco interiors, learn the secrets and history of the Great Stage (one of the largest indoor performance stages in the world), view the celebrity signed guest book and meet one of the world-famous Rockettes®, stars of the Radio City Christmas Spectacular®!
Tours operate Daily from 10:00am - 3:00pm, approximately every half hour when there is an event and 10:00am - 5:00pm when there are no events scheduled at Radio City Music Hall.
Day-of tickets are sold at the Radio City Sweets & Gifts Shop on 6th avenue between 50th and 51st streets. Advanced tickets for future dates are sold through Ticketmaster and the Radio City Box Office only. Tickets are sold on a first come, first served basis depending on availability.
*Please note: During the run of the Radio City Christmas Spectacular and when there is a matinee event, day-of tour tickets are sold at the Tour Entrance on 51st street between 5th and 6th avenues.
Seniors (62+): $18.95
Children (12 & under): $17.95
The Stage Door Tour is also an ideal way for large groups to see the inner workings of Radio City Music Hall. For more information on special group rates, please call 212-465-6080.
*Tour content and prices are subject to change without notice. When an event is in progress there may be limited access to the seating area inside the Music Hall as well as the Hydraulics area. Furthermore, tours may only be able to view the Auditorium from a private viewing area.
During some concerts, the artists may request that guests be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.
Radio City Music Hall does provide a free stroller check for all patrons; however, the Radio City is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with a Guest Relations staff member upon your arrival.
Pay telephones are available for the general public in the Grand Lounge of Radio City Music Hall.
For most events, the average temperature inside Radio City Music Hall ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance.
If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Disabled Services department at 212-465-6115, Monday through Friday from 9:30 a.m-4:30 p.m. and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.
The Rockette Experience is a 3 hour workshop taught by a Rockette where you will learn choreography from the Rockette repertoire, go through a mock audition and have a Q&A session with the Rockette instructor. To register by phone, call 212-465-6080 or go online at www.radiocitychristmas.com. The Rockette Experience is also available in select cities nationwide.
The Rockette Summer Intensive is a weeklong summer training program, available in select cities nationwide, which allows dancers to train with Radio City Rockettes as well as a Rockettes Director/Choreographer. The program consists of daily six-hour classes emphasizing Rockette jazz, tap, formations, and kick line. For further information call 212-631-4330.
Please note that New York law prohibits the resale of tickets within one thousand five hundred feet from Radio City Music Hall. Unlawful resale can be punishable by fine and/or imprisonment.
Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Radio City Music Hall staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.
Please understand that a facility surcharge is included in the ticket price, regardless of your point of purchase. Please be aware that the Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Ticketmaster. If you choose to use Ticketmaster's phone or Internet service, you will be assessed a facility surcharge, a convenience and shipping charge. If you choose to utilize a Ticketmaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid Ticketmaster charges only by purchasing tickets in person at our Box Office.
See Stage Door Tour
Please understand that the Rockefeller Center Christmas Tree is property of, and operated under the jurisdiction of, Rockefeller Center and is independent of Radio City Music Hall. This year's tree lighting ceremony is tentatively scheduled to take place on December 3, 2014. For more information, we suggest you visit www.rockefellercenter.com
We update our Upcoming Events Calendar daily the moment we receive confirmation that an event is taking place at Radio City Music Hall. The best way to obtain upcoming event information is by signing up for our Radio City Insider Newsletter, which is free. We will e-mail you upcoming event information, based upon your preferences, so you will not miss out on all the excitement at Radio City! Click here to sign up for Radio City Insider.
Water fountains are located on the 1st, 2nd and 3rd Mezzanine levels in the back promenade near Aisles C and F, as well as in the Grand Lounge.
Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.
For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.
The Will Call window is located at Windows #7 and 8 and, at times, at adjacent windows in the Box Office. If you are picking up tickets at Will Call, please bring valid photo ID, the credit card used to purchase the tickets with and your confirmation number. Please be aware that the Will Call window generally closes 1/2 hour after the event start time.
Radio City Music Hall does not accept tickets dropped off at our Will Call window. The Will Call window is for patrons who have ordered tickets through Ticketmaster or have House Seats arranged directly through the Music Hall.
The Radio City Music Hall staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.