hdr-disabled-services

SERVICES

Guest Relations

Radio City Music Hall's Guest Relations staff is available before, during, and after every event as well as during Box Office hours on non-event days. Please feel free to speak with a representative regarding any questions, comments or concerns. Our staff will gladly assist disabled patrons to their seats.

Wheelchair Escorts  

Wheelchair Escorts

Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.

Wheelchair Storage

For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon co mpletion of the event, the staff member will return your wheelchair to you at your seat.

Assistive Listening Devices  

Assistive Listening Devices (ALD)

Assistive listening devices are available for deaf and hard of hearing individuals. Specifically, we provide the R7 Personal PA model manufactured by the Williams Sound Corporation that operates on an FM system. Please see a Guest Relations Supervisor upon your arrival at the Music Hall to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral. There is no charge for this service.

Interpreted Performances  

Interpreted Performances

Radio City Music Hall is pleased to provide signed performances for the deaf and hard of hearing for select events. Services are not guaranteed for every event, however, will make every effort to accommodate each request. Please contact the Disabled Services Department for further information.

Ventilators/Respirators

If you require access to an electrical outlet for a ventilator or respirator, please call our Disabled Services Department, prior to your visit, in order to make arrangements.

Security

 

Security

Please call our Security Command Center at 212.485.7200 for any security related concerns.

Lost and Found

 

Lost and Found

Please contact the Security Command Center at 212.485.7200 for items lost in Radio City Music Hall.

Speech Phone  

TTY Service/Relay Calls

Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call the New York Relay Center at 711 or 800.421.1220 or your local TTY Relay Center. The New York or local Relay Center will then place your call to us and we will be happy to communicate with you through the relay service. There is no additional charge for this service from the New York or local Relay Center or Radio City Music Hall.

Guide Dogs

 

Service Animals/Guide Dogs

Service animals are permitted at Radio City Music Hall.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.  Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.  A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual bringing a service animal, we strongly recommend that you contact Radio City Music Hall’s Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access.   Please click here to request your Animal Access Card.

If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact Radio City Music Hall’s Disabled Services Department at 212-465-6115.

Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder.  While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting.   Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle.  A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact Radio City Music Hall’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.  Please click here to request your Animal Access Card.  

To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability.  That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include Radio City Music Hall’s Disabled Services Department contacting your mental health care professional to authenticate the documentation.  If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.

Emergency Evacuation  

Emergency Evacuation Procedures

Radio City Music Hall personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Additional emergency staff will be assigned to the accessible seating areas to provide assistance to patrons with disabilities. Please pay careful attention to their instructions.

Suggestions Box  

Comments and Suggestions

We welcome all comments and suggestions. Please write to us at our mailing address:

Radio City Music Hall
2 Pennsylvania Plaza
New York, NY 10121-0091
ATTN: Disabled Services

 

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