I am a wheelchair user and obtained non-accessible tickets from a friend or company, can I use them?
YES If you are able to obtain non-accessible tickets, and you are a wheelchair user, please call the Disabled Services Department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?
YES At a minimum, you will be permitted to have one guest beside you. We will allow additional guests to sit with you based upon availability in the wheelchair sections. We also have additional companion seating in close proximity to our wheelchair sections.
I am a wheelchair user, am I forced to sit in the rear?
NO Radio City Music Hall has dispersed wheelchair seating throughout the theatre at several price levels. Additionally, if you are able to transfer to a seat and wish to do so, we can provide an aisle transfer seat.
My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you provide a wheelchair?
YES For individuals who have limited mobility, we can provide a wheelchair to transport guests from our main lobby to their orchestra seat. Upon arriving at the Radio City, please ask a Guest Relations representative for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
I cannot attend an event; does this mean I lose my money?
If you are unable to attend an event, please contact the Disabled Services Department prior to the event taking place for further instructions.
I already have tickets for an event and I recently broke my leg and have a cast on. What can I do?
Please call the Disabled Services Department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner.
What time can I enter Radio City Music Hall prior to an event?
Doors normally open one hour prior to the start of the event.
Where do I enter Radio City Music Hall to attend an event?
Disabled patrons may enter Radio City Music Hall via the entrance located under the marquee on the corner of 50th Street and Avenue of the Americas (6th Avenue). Please be aware that the general public will enter via the doors on 50th and 51st Streets.
What is the temperature in Radio City Music Hall?
For most events, the average temperature inside the Beacon ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance.
In the event of bad weather, how can I find out if an event is still taking place?
Radio City Music Hall does not cancel nor postpone events due to inclement weather. Please be advised that tickets for all events are sold on a no-refund, no-exchange basis. This stipulation is clearly marked on each ticket. For up-to-the-minute information, please call 212-247-4777.