There are restrooms in Radio City Music Hall that are usable and accessible for wheelchair patrons. There is one stall with grab bars on the First, Second, and Third Mezzanine levels in the Ladies and Gentlemen's Lounges, which are located in the back promenade near Aisles A & B. There are two wheelchair accessible stalls each in the Grand Lounge Ladies and Gentlemen's Lounges, one each of which has a sink, hand dryer, mirror, and grab bars.
Pay telephones in Radio City Music Hall are usable and accessible for patrons with disabilities. TTY pay telephones are also available for our speech impaired, deaf and hard of hearing patrons. The wheelchair accessible pay telephones and TTY pay telephones are located off of the Grand Lounge as well as on the 1st Mezzanine in the back promenade near Aisle E.
Water fountains in Radio City Music Hall are usable and accessible for patrons with disabilities. For your convenience, disposable cup dispensers are located adjacent to each water fountain. The water fountains are located on First, Second, and Third Mezzanine levels in the back promenade near Aisles C and F, as well as in the Grand Lounge.
Upon request from visually impaired individuals, concession stand sales personnel will verbally provide selection and price information, and will retrieve merchandise. Concession stands are located on every level of Radio City. A souvenir concession stand is located in the Grand Foyer. There are food and beverage concession stands located in the Grand Lounge and on the First, Second, and Third Mezzanines. All concession stands are wheelchair accessible.
The Radio City Music Hall Avenue Store is located at 50th Street and Avenue of The Americas (6th Avenue) to the left of the main entrance of Radio City. Store hours are Monday through Sunday from 10:00am to 4:00pm. Please be aware that the Avenue Store hours are subject to change. Please call 212.485.7141 for additional information. The Avenue Store is wheelchair accessible. Please ring the doorbell for assistance, if necessary. Upon request from visually impaired individuals, Radio City Music Hall Avenue Store sales personnel will verbally provide selection and price information. Sales personnel will retrieve merchandise upon request from visually impaired and other patrons with disabilities.
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The Radio City "Stage Door Tour" is a one hour, walking tour of the interior of Radio City Music Hall that departs from the Music Hall lobby and is accessible for disabled individuals. Tour times are Monday through Sunday from 11:00am to 3:00pm. Please be aware that the tour schedule is subject to change. In order to better assist you, please inform the representative of any special accommodations you may require. Tickets are sold on a first come, first serve basis, depending on availability. Tour content and prices are subject to change without notice. For further information, please call the Radio City Music Hall Tour Department directly at 212. 485-7525. For ticket information, please visit the Radio City Music Hall Box Office in the Ticket Lobby.
Medical staff is available at every event for medical emergencies. The medical office is located on the lower level in the Grand Lounge near the bank of elevators.